IT Provider Hires Staff to Service Auto & Trucking Dealerships Nationwide
Helion Trucking Technologies, a leading Information Technology (IT) Managed Services Provider, announced today it is moving its current office in Dallas, TX to a new, larger location. The move comes as the company adds more than 30 technical support and call center positions to service its retail automotive and heavy-duty trucking dealership clientele nationwide.
“Due to unprecedented growth and the recent extension in our Help Desk hours, we are tripling our office space and adding more staff to meet the demand from our customers,” said Erik Nachbahr, founder and president of Helion. “The Dallas location in particular helps us to better service our west coast customers.”
The newly expanded call center in Dallas is an extension of Helion’s call center based in Baltimore, Maryland. Helion offers phone-based technical support to its customers from 6:30 a.m. to midnight daily, Monday through Saturday. Helion also offers technical support on many major holidays.
“It’s very unusual for an IT company to offer these kinds of hours, but we are committed to doing business when our customers do business,” said Nachbahr. “Dealerships in particular can be very busy on holiday weekends and the last thing they need is disruption to their business due to an IT issue.”
Helion offers a variety of IT services from basic desktop support and software upgrades to infrastructure enhancement, cybersecurity, phone systems, collaboration tools, videoconferencing solutions and more.
Helion currently services more than 650 automotive and heavy-duty trucking dealerships, and 28,000 end users. The company handles an average 300 Help Desk calls every day and resolves more than 6,000 IT issues per month.